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  1. The Flamel
  2. Returns

Returns

Requesting a Return

  • How can I make a return?
  • I have lost the return label. How can I obtain another copy?
  • I have lost the Return Proforma Invoice. How can I obtain another copy?
  • How do I create a RAN?
  • What is a RAN? Why do I have to request one?
  • I cannot create the RAN. How should I proceed?
See all 8 articles

Booking the Collection and Tracking a Return

  • How can I book for a return to be collected?
  • How do I find out which courier sent the package?
  • Where is my return?

Refund Times and Methods

  • When will I receive my refund?
  • How long will it take to get a refund if I paid for my order by credit card?
  • How will I get my refund if my credit card expired after purchase?
  • How soon will I receive a refund if I used PayPal to pay for my order?
  • How long will it take to get a refund if I paid for my order upon delivery?
  • How soon will I receive a refund if I used RTBT, YANDEX MONEY or DIGITAL WALLETS to pay for my order?
See all 7 articles

Exchanges and faulty items

  • Can I make an exchange?
  • I received a Faulty item. What should I do?
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