Shipping and Delivery

Tracking an Order

• How do I track the status of my order?
• My tracking number does not work or does not exist. How can I track my order?
• How long does a package take to be shipped after an order is placed?

Destinations and Shipping Methods

• Do you ship to my country?
• Do you deliver to post office boxes or use freight forwarders?
• This is the first time I have shopped at the online store. Where can I ship to?
• How can I send a gift?

Restrictions

• Are there any shipping restrictions?
• Do you deliver to post office boxes or use freight forwarders?
• This is the first time I have shopped at the online store. Where can I ship to?

Shipping Costs, Taxes and Insurance

• How much does shipping cost and how long does it take?
• Is my delivery insured? (US only)

Delivery Information

• Do I have to sign for the delivery?
• What happens if I am not at home when the parcel is delivered?
• Can I schedule the delivery date and time?